Returns & Refunds

Outlet pieces are often measured by hand; slight size differences are normal. Sale items may have minor imperfections that do not affect appearance. If you need a flawless piece, please ask on WhatsApp before buying.

Store lighting and screens can cause colour differences; the physical item is final. Payment means you accept these conditions.

If the piece is delivered and damaged in transit, the courier is usually responsible. Keep the packaging and contact us promptly.

If a problem is found during on-site inspection (other than the discrepancy points above), a refund can be arranged with staff.

Confirmed sales that have been collected or shipped in good condition are generally not returnable for change of mind unless we agree otherwise. Please ask on WhatsApp first.